Monday, July 11, 2016

Are High-Maintenance Clients Worth It?

You’ve probably had that one client before: the one who constantly demands more from you and always seems disappointed by your efforts. They likely place blame on you, accusing you of not doing enough or failing to meet their absurd expectations. You can never seem to please them, and that wears away at your morale while draining resources.

Some may view every client as an opportunity, but the truth is, some clients need to be let go.

Bottomless Pit or Just Thorough?

In some cases, a client just wants to be thoroughly certain they are getting what they want. They will ask questions, deliberate over decisions, and give useful feedback. These clients can be difficult to please, but when a project or sale is completed successfully, they tend to be the ones who award the highest praise. If you can please them, the results are highly beneficial.

However, some clients simply cannot be pleased. They tend to focus on everything you didn’t do right and completely neglect any successes you may have had. It doesn’t matter how much you put into your work for them—they continue to point out whatever they think is lacking. This is not a good business relationship. A client like this will act as a bottomless pit for your time and money if you keep working with them.

Opportunity Costs

itself requires high-quality strategies and consistent effort. You can’t afford to waste time on clients who are only going to drain your time and money since those resources could be spent working with someone less demanding.

If nothing you do seems to please a client, then you are probably going to be better off letting them go. That way, you free up time to find more reasonable clients, for example, by boosting your online presence through a Henderson, NV marketing company.

Impact on Morale

While the constant use of resources on an overly demanding client is detrimental to your company, so too is the emotional strain they put on you and your staff. A rude or demanding client who never accepts the work done for them will erode morale as your constant effort seems to yield nothing. This naturally has a negative impact on productivity and, by extension, your revenue.

Such clients aren’t simply upset about unmet expectations; they can be toxic to your personnel and to you. It’s far better to work with people who are willing to see what you accomplished rather than focus on what you didn’t accomplish. This way, you maintain your morale and energy levels, allowing you to better serve your client and enjoy more satisfaction in your work.

Finding Quality Clients

When it comes to clients, quality matters. While letting go of a high-maintenance client may seem like a missed opportunity, keeping them around is almost never worth the cost. You’re better off putting your resources into marketing efforts to find low-maintenance clients who appreciate your skill and effort. This requires marketing, and a Las Vegas SEO company  can help you with that. To find the quality clients you need to thrive, contact Platinum Web Marketing today.